Terms of Service and Terms and Conditions
By placing an order with and submitting payment to The Funkycold Co. you are automatically agreeing to our terms of service and terms and conditions below.
Damages
The Funkycold Co is not liable for confection damages during and/or after customer hand-off. Customers assume responsibility in storing confections properly after receipt to ensure no damages.
Please take in to consideration in hot weather to refrigerate or store your confections accordingly.
● Custom Decorated Cookies:
Cookies can be displayed in original sealed. packaging.
Store cookies at room temperature and out of direct sunlight. Cookies should be consumed within seven (7) days of receipt or frozen for up to three months.
Refrigeration is not required, however possible as needed for warmer temperatures.
To freeze cookies: Place vertically in a snap lid container (do not stack cookies!) and freeze.
To defrost frozen cookies: Leave decorated cookies in sealed packaging and place in a single layer in a larger sealed bag or container with snap seal or lid. Allow cookies to thaw in refrigerator for 24 hours before consuming.
Depending if your cookies contain hand-painted detailing, CONDENSATION MAY RUIN HAND-PAINTED DESIGNS! Freeze hand-painted cookies at own risk. Removing cookies from the freezer directly at room temperature may shock cookies and form condensation.
Ingredients
The Funkycold Co. is not liable for allergy reactions due to consumption. Please ensure you and your recipients of confections are aware of allergens in confections.
All confections contain allergens such as Eggs, Dairy, and Gluten (with exception of the gluten free cookie option).
We are not a fully nut-free/ gluten-free kitchen and confections may come in contact Peanuts, Tree Nuts, Wheat, Soy, Fish, Crustacean, Shellfish, Dairy, and Eggs. Please use your best judgment when determining your acceptable level of exposure to cross contamination of these allergens is a possibility.
Ermine Buttercream is a cooked flour and butter based buttercream. It is best enjoyed at room temperature.
Swiss Meringue Buttercream is a cooked egg-white and butter based buttercream. It too is also best enjoyed at room temperature.
Custom cookies are individually wrapped and labelled with ingredients upon distribution and should not be removed.
Cancellation Policy
ALL SALES ARE FINAL. Again, ALL SALES ARE FINAL.
Yes, we understand that things happen beyond our control and cancellations may be needed. If you have paid and find out that your event date has been changed or cancelled, please advise us as soon as possible to ensure we can accommodate the new date if applicable.
If your event has been cancelled and you select to not have confections created, 100% of your payment will be offered as credit (full or deposit; whichever pertains to your order) and will be applied to your future order. NO REFUNDS WILL BE GIVEN.
If for any reason, WE, The Funkycold Co., need to cancel a full refund will be given in the order which payment was received.
Media Release
Unless we are notified in writing by the customer, the completion of an order constitutes a release of rights and hold harmless agreement for any and all photos and videos related to your confection order. This includes their use in our advertising, websites, social media etc. If you would like photos or videos of your confections not shared, please advise us as soon as possible.
Payment Instructions
Orders totaling under $600.00 require payment in full 24-hours upon receipt of invoice or order will be cancelled. Rush orders require payment in full at time of order and upon receipt of invoice.
Orders totaling over $600.00 require a 50% deposit. Balances are due 5-7 days prior to scheduled delivery or pick-up date. Rush orders require payment in full at time of order and upon receipt of invoice.
Accepted Payments: Venmo, PayPal, and Square*
Venmo: @funkycoldco www.Venmo.com/funkycoldco
PayPal: www.PayPal.Me/funkycoldco
Square: Link to payment page will be available on your invoice. Credit/ Debit Card, Apple Pay, and Google Pay
All confections are subject to Seattle, WA Sales Tax of 10.25%
Local Pick-up and Delivery Options
Standard Orders
Local pick-up is available weekly on Tuesday and Friday, 10:30AM to 11:00AM or 4:30PM to 5:00PM at the Seattle/Georgetown location that will be noted on your invoice. PLEASE CONFIRM YOUR PREFERRED PICK-UP DAY AND TIME AT TIME OF INQUIRY.
If you require a pick-up time outside of these hours, please ADVISE AT TIME OF INQUIRY and we will do our best to accommodate.
Delivery is available Monday through Friday and REQUIRES SCHEDULING AND ADDRESS AT TIME OF INQUIRY. All deliveries will incur fee from our location in Georgetown / Seattle as follows:
1 mile to 5 miles: $15
6 miles to 10 miles: $20
11 miles to 15 miles: $25
16 miles to 20 miles: $30
21+ miles: Custom quotation required! Let’s chat!
Weekend delivery is available and will incur an additional $20.00 fee on top of the delivery charge.
Corporate Orders
Corporate and business orders receive complimentary delivery Monday through Friday within five miles of our Seattle location. Additional mileage outside of the complimentary mileage limits will be calculated at $1.50 per mile with a minimum charge of $15.
We do not ship confections locally, nationally, or internationally.
Confection Designs
Although customers send us conceptual imagery or cookie designs they love, we will always modify and add our own personal spin in the final product. We do not believe in copying designs exactly the way it was created from another confection artist.
Due to copyright laws, we are not able to offer licensed or copyright characters of 1:1 likeness. (i.e. Characters of or from Disney, Pixar, Marvel, Universal, Dreamworks, etc). Character design requests will only be interpreted artfully of character or theme via likeness of textures and colors.
All “character” type requests will automatically be considered as a Level III: The Bougie Baker level.
Any requests to recreate special / trademarked logos of a company, business, or organization for scompany/ business/ organization we will require written consent from said company/ business/ organization and must be obtained by the customer.
Sketches for your order will be included on your invoice if required. Please review upon receipt. If revisions are required, please advise us via email.
Design changes are no longer available once payment has been received.
We are always open to your design ideas and love design challenges! However, We reserve the right to refuse service to anyone. We will not accept design or order requests that may cause emotional harm to a person(s) or a group(s).
Discounts Available
We understand the want for custom cookies, but sometimes not within your budget. We do offer several types of discounts!
Please download price list to view available discounts that may be applied to your order.
Note the price list opens in a separate window and may be blocked should a pop-up blocker be enabled.